
IT Support Professional
18 hours ago
Expert technical assistance is sought for a team-oriented position that involves delivering high-quality support to clients across various platforms. Key responsibilities include troubleshooting and resolving complex issues, maintaining accurate records using CRM software, and consistently meeting performance targets.
The ideal candidate will have 2-5 years of experience in BPO or call center environments with a focus on international voice processes, as well as strong communication skills and excellent English proficiency. A bachelor's degree in any technical specialization is also required. This role involves rotational shifts including night shifts and requires the ability to work independently with minimal supervision.
Benefits of this position include a comprehensive training program, opportunities for professional growth, and a dynamic work environment. We are an equal opportunity employer committed to providing a welcoming and inclusive workplace.
Key Responsibilities:
- Provide technical support to clients via phone, email, or chat
- Troubleshoot and resolve technical issues related to software applications, hardware devices, and network connectivity
- Maintain accurate records of customer interactions using CRM software
Required Skills and Qualifications:
- 2-5 years of experience in BPO or call center environments
- Bachelor's degree in any technical specialization
- Strong communication skills and excellent English proficiency
Benefits:
- Comprehensive training program
- Opportunities for professional growth
- Dynamic work environment
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