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Highly Skilled Senior Quality Assurance Professional
3 weeks ago
Job Opportunity:
We are seeking a highly skilled Senior Quality Assurance Professional to drive continuous improvement in our transaction quality and delivery processes. As part of our team, you will be responsible for managing quality metrics, evaluating intervention effectiveness, and strengthening quality management processes.
About the Role:
- Drive process improvement initiatives to enhance transaction quality and delivery.
- Manage quality metrics, including client-related Key Performance Indicators (KPIs).
- Evaluate the effectiveness of quality interventions and recommend improvements.
- Collaborate with the quality and compliance teams to perform audits and implement corrective actions.
Requirements:
- Minimum 2 years of experience as a Quality Analyst in international voice processes.
- Proven track record of working on quality matrices and delivering results.
- Excellent knowledge of transactional quality domains and TTQ systems.
Key Skills:
- Quality assurance and control.
- Process improvement and optimization.
- Client relationship management.
What We Offer:
- A dynamic work environment with opportunities for growth and development.
- A competitive salary and benefits package.
- The chance to work with a talented team of professionals who share your passion for excellence.
