Expert Systems Engineer

7 days ago

Hyderabad, Telangana, India beBeeEngineering Full time US$ 1,80,000 - US$ 2,20,000
Senior Engineering Solutions Specialist

Job Summary:

We are seeking a seasoned Senior Engineering Solutions Specialist to join our Managed Services Team and take ownership of supporting diverse client environments. This role focuses on maintaining, triaging, and improving a variety of customer systems from custom-built applications to modern cloud solutions across multiple industries and technology stacks.

The ideal candidate is a dynamic engineer who thrives in fast-paced, multi-technology environments and has a proven track record of troubleshooting, performance tuning, and driving operational excellence. This is a hands-on and client-facing position, ideal for someone who can rapidly assess unfamiliar systems, deliver fixes, and provide technical leadership in a consulting setting.

This position operates during non-traditional hours to align with U.S. business hours and includes regular weekend maintenance. We require the ability to work independently and as part of a team to resolve complex issues.

Key Responsibilities:
  • Client Environment Support: Serve as a primary point of contact for production support, triage, and incident resolution across diverse client systems.
  • Bugfixing & Maintenance: Perform root cause analysis, implement bug fixes, and ensure long-term stability of customer applications.
  • Cross-Technology Expertise: Work across a wide range of technologies such as .NET, Ruby on Rails, cloud-native applications, and automation tools.
  • Operational Leadership: Establish and refine monitoring, alerting, and incident response practices.
  • Collaboration: Partner with customer teams and internal engineers to identify improvements and streamline operations.
  • Maintenance Windows: Participate in planned weekend maintenance activities as part of a rotating schedule.
  • Knowledge Transfer & Documentation: Ensure systems are well-documented and that knowledge is shared within the team.
  • Adaptability: Continuously learn and integrate new tools, platforms, and technologies used across client environments.
Required Skills & Experience:
  • 7+ years of experience in infrastructure, DevOps, or managed services roles, with at least 3+ years supporting production environments at scale.
  • Strong troubleshooting and problem-solving skills across application, infrastructure, and networking layers.
  • Experience with multiple cloud platforms (AWS, Azure, GCP, Oracle Cloud) and hybrid environments.
  • Proven ability to debug, support, and maintain applications built with various frameworks, including .NET and Ruby on Rails.
  • Familiarity with CI/CD pipelines, observability tools, and incident response workflows.
  • Strong scripting or automation experience (e.g., Python, Bash, PowerShell).
  • Excellent communication and client-facing skills for working in a consulting environment.
  • Willingness and ability to work non-traditional hours and participate in scheduled weekend maintenance windows.
Preferred Qualifications:
  • Experience with UiPath or similar automation platforms a plus.
  • Prior experience in managed services or consulting environments with multiple concurrent clients.
  • Familiarity with a broad range of database technologies (Oracle DB, SQL Server, Postgres, MongoDB, etc.).
  • Experience improving legacy systems for better reliability, cost optimization, or scalability.

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