Help Desk Specialist

2 weeks ago


Kozhikode, Kerala, India beBeeCustomer Full time ₹ 57,60,000 - ₹ 76,80,000

About Customer Support Roles:

Are you passionate about delivering exceptional customer experiences?

We are seeking a skilled Customer Support Professional to join our team.

As a key member of our support team, you will be responsible for providing timely and effective assistance to customers via chat and email during overnight hours.

Key Responsibilities:

Respond to customer inquiries and resolve issues via chat and email during night shift hours.

Provide personalized assistance to customers, offering solutions and guidance tailored to their needs.

Troubleshoot technical issues and escalate complex cases to the appropriate department, if necessary.

Ensure timely and accurate documentation of customer interactions and resolutions.

Collaborate closely with other team members to ensure seamless customer support operations.

Stay up-to-date on product/service knowledge to provide accurate information and assistance to customers.

Identify opportunities for process improvement and contribute to the enhancement of customer support procedures.

Requirements:

Previous experience in customer support or a related field is preferred.

Excellent written communication skills with a strong command of English.

Able to multitask and prioritize tasks effectively in a fast-paced environment.

Strong problem-solving skills and attention to detail.

Comfortable working independently during night shift hours.

Flexibility to adapt to changing schedules and work occasional weekends or holidays.

Benefits:

Paid time off

Training and development opportunities

Supportive team environment



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