Cluster Operations Director
2 days ago
At Zolo, we're looking for a seasoned professional to take on the role of Cluster Operations Director. This key position oversees the strategic management of multiple properties within a cluster, ensuring seamless operations and exceptional customer experiences.
About the RoleThis is an exciting opportunity for a results-driven individual to join our team and drive business growth through effective cost management, compliance activities, and data analysis.
We're seeking someone who can think critically, prioritize tasks effectively, and maintain high standards in all aspects of property operations. The ideal candidate will be a natural leader, with excellent communication skills and a strong ability to motivate and guide teams towards common goals.
Duties and Responsibilities- Customer Delight: Foster a culture of service excellence, maintaining low failure rates of services and addressing customer escalations promptly.
- Customer Acquisition and Conversion: Identify new sales opportunities, convert customers daily, handle churn management, drive referral programs, and execute hyperlocal marketing activities.
- Property Operations: Supervise property staff, overseeing their daily tasks and contributing to a productive work environment.
- Data Recording and Analysis: Collect, analyze, and interpret customer data to inform strategic decisions and drive improvement initiatives.
- Cost Management: Oversee budgeting and expenditure control for all properties within the cluster, ensuring costs remain aligned with guidelines.
- Proven Experience: A minimum of 3 years in a similar role or a related field, with a strong track record of achieving operational efficiency and customer satisfaction.
- Leadership Skills: Excellent leadership and management abilities, with a talent for motivating and guiding teams towards shared objectives.
- Communication Skills: Strong verbal and written communication skills, with the ability to articulate complex ideas clearly and concisely.
- Analytical Skills: Proficiency in data analysis and interpretation, with the ability to draw insights and make informed decisions.
We offer a competitive salary of approximately $80,000 per year, commensurate with experience. Our comprehensive benefits package includes medical, dental, and vision coverage, as well as access to ongoing training and development opportunities. If you're a motivated and results-driven professional looking to take your career to the next level, we encourage you to apply for this exciting opportunity.
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