Credit Cards Fraud Investigator Role

2 days ago

Allahabad, Uttar Pradesh, India beBeeFraud Full time ₹ 15,00,000 - ₹ 20,00,000
Senior Process Associate/Process Specialist

We are seeking a highly skilled professional to join our Fraud and Dispute Process team as a Senior Process Associate/Process Specialist. As a critical member of this team, you will play a key role in managing, analyzing, and resolving fraud and dispute cases to protect Mastercard and its stakeholders from financial losses.

Key Responsibilities:
  • Investigate and analyze fraud and dispute cases related to Mastercard transactions, ensuring timely resolution according to defined SLAs.
  • Review transaction details, customer claims, and supporting documentation to validate disputes and identify fraudulent activities.
  • Collaborate with cross-functional teams to ensure seamless case resolution.
  • Identify patterns and trends in fraud and disputes to recommend process improvements and mitigation strategies.
  • Provide detailed and accurate documentation of case outcomes and escalate complex or high-risk issues to the team lead or manager.
  • Ensure adherence to operational guidelines, compliance standards, and regulatory requirements in all case handling.
  • Mentor and support junior associates by sharing best practices and providing guidance on complex cases.
  • Contribute to continuous process improvement initiatives to enhance fraud detection and dispute resolution efficiency.
  • Communicate effectively with internal and external stakeholders, maintaining professionalism and confidentiality at all times.
Qualifications & Skills:
  • Any Graduate
  • Minimum 1-4 years of experience in fraud management, dispute resolution, or related operational roles within the payments or banking industry.
  • Strong knowledge of payment processing systems, card schemes (preferably Mastercard), and fraud detection methodologies.
  • Analytical mindset with the ability to interpret complex transaction data and detect irregularities.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment.
  • Ability to handle confidential information with integrity and discretion.
  • Flexibility to work in shifts.

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