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SAP Convergent Mediation Consultant

4 weeks ago

Mumbai, Maharashtra, India The Nielsen Company Full time
About This Role

Nielsen's Corporate Platforms organization is seeking a skilled SAP Convergent Mediation consultant to work on SAP S4 BRIM environments and peripheral systems. In this role, you will contribute to translating requirements provided by stakeholders and guiding developers and support teams. This position will support business enhancements and strategic initiatives.

Responsibilities

• Lead the support of SAP S4 BRIM with specific responsibilities of Convergent Mediation as a techno-functional consultant.
• Experience in working on various databases for collection of data, automated rating and charging, campaign management, and system integrations with other BRIM modules.
• Proficient in integrating SAP BRIM with external applications, using both direct connectivity and middleware solutions.
• Provide training and support to end-users, ensuring they can effectively use the SAP BRIM system. Develop user manuals and training materials.
• Manage projects related to SAP BRIM rollouts, upgrades, or enhancements. Experience in planning, execution, and monitoring of project timelines and deliverables.
• Customize SAP BRIM solutions to meet specific business requirements. Develop and maintain custom reports and dashboards.
• Work with multiple teams across the globe and handle resources from multiple vendors while ensuring smooth and on-time delivery of the project deliverables.
• Exposure to Data Migration and to automated testing tools is a must.
• Exposure to ServiceNow and Jira is desirable.
• Provide technical support, troubleshoot issues, and propose solutions to problems encountered by users in SAP BRIM CM.
• Work closely with various stakeholders, including the billing team, finance, and IT departments, to ensure SAP BRIM CM aligns with overall business objectives.
• Continuously evaluate and recommend improvements to the SAP BRIM CM system to enhance performance and user experience.

About You

This role spans supporting SAP BRIM CM module for around 50 countries and refining complex needs for our customers, who span multiple countries, languages, and custom requirements.

Qualifications

• 6 to 8 years of experience on SAP Convergent Mediation as a techno-functional consultant.
• Experience with upstream systems/modules and downstream reporting or analytics systems is desirable.
• At Least 2 life cycles projects from Blueprinting to Go-live. Multiple years of production support facilitating year-end activities.
• Strong interpersonal, verbal, and written communication skills.
• Analytical, problem-solving, and organizational skills applied in a constantly changing fast-paced environment.
• Experience working with both offshore teams as well as third-party vendors preferred.