
Assisting Authors on Publishing Services
3 days ago
We are seeking a highly skilled and proactive Product Support Specialist to join our team. In this role, you will be responsible for delivering exceptional support to our users, ensuring their seamless experience with our platform.
Key Responsibilities:
- Provide timely and effective assistance to users via email and phone calls.
- Upsell premium packages and add-on services to increase awareness of the platform's offerings.
- Educate users about additional publishing services such as cover design, marketing packages, and distribution options.
- Gather insights from user interactions and report key findings to the team.
Requirements:
- Strong communication skills (verbal and written) for effectively assisting users and conveying information clearly.
- Fluency in Hindi (speaking is essential; reading and writing are advantageous) to engage with users.
- A customer-first mindset, with a genuine passion for helping users succeed.
- A proactive attitude toward upselling and promoting high-value services.
- Ability to gather insights from user interactions and report key findings to the team.
- Willingness to learn and adapt in a fast-paced environment.
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