Program Coordinator- LMS Specialist
2 weeks ago
About Emeritus:
We're a global learning platform that partners with top universities to offer high-quality courses and programs. With over 30 university partnerships and 100+ courses launched, we've served students from more than 80 countries.
Our team of 700+ employees is spread across Boston, Dubai, Mexico City, Mumbai, Shanghai, and Singapore. We're committed to providing equal employment opportunities to all employees and applicants for employment.
Job Summary
We're looking for an experienced Program Coordinator to join our team. As a key member of our program management team, you'll be responsible for ensuring the smooth delivery of Senior Executive programs. This includes administrative tasks, program coordination, and communication with diverse teams.
Responsibilities:
- Course Preparation: Ensure timely course and module readiness according to launch schedules.
- Resource Management: Procure course resources in a timely manner.
- Participant Management: Add participants to correct sections and support staff on time.
- Course Setup: Set up course requirements and pre-scheduled announcements.
- Change Requests: Raise change requests for necessary corrections in the course.
- Administrative Support: Provide administrative and operational support to the program delivery team.
- Course End Activities: Manage all course end activities, including tracking feedback and completion rates.
- Blended Course Management: Provide support to partner teams on blended course management.
- Participant Queries: Assist with responding to general participant queries, such as IT issues and assignment-related concerns.
Requirements:
- Customer Service Experience: 3+ years of customer service experience.
- Communication Skills: Outstanding verbal and written communication skills.
- Language Proficiency: Proficient in English Language, written and verbal both.
- Program Management: Knowledge of program management and development procedures.
- Teamwork: Ability to work with diverse and multi-disciplinary teams.
- Time Management: Excellent time-management and organizational skills.
- Tech-Savviness: Tech-savvy, experience of working on learning platforms will be an added advantage.
Salary: $65,000 - $75,000 per annum (dependent on location and experience)
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