Senior Workforce Planning Strategist

23 hours ago

Thoothukudi, Tamil Nadu, India beBeeWorkforce Full time ₹ 12,00,000 - ₹ 18,00,000
Job Description:

As a strategic workforce planning expert, you will partner with business stakeholders to develop and implement efficient workforce strategies. Your primary responsibility will be to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring.

Key Responsibilities:
  • Partner with business stakeholders to understand their needs and develop solutions that meet their requirements.
  • Develop and maintain long-term, mid-term, and short-term capacity plans, ensuring alignment with business forecasts and plans.
  • Forecast call volumes, workloads, FTE requirements, and staffing needs, providing actionable insights into workforce trends.
  • Design efficient schedules that balance service delivery, employee preferences, and cost, leveraging analytics and reporting tools.
  • Implement scheduling best practices to manage shrinkage, adherence, and occupancy, driving corrective actions to maintain service levels.

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