Lead Voice AI Integration Specialist

1 day ago


Coimbatore, Tamil Nadu, India beBeeVoiceAI Full time ₹ 20,00,000 - ₹ 25,00,000
Expert Voice AI Consultant Needed

We are seeking an experienced expert in voice AI integration to help us build and implement scalable voice AI solutions. The ideal candidate will have extensive knowledge of SIP trunking, VoIP protocols, and Session Border Controllers (SBCs).

The successful candidate will be responsible for reviewing and refining our existing voice pipeline built using AWS Connect, Chime SDK, Asterisk, STT, LLM, TTS, and collaborating with our engineering team on voice bot orchestration.

This is a critical hands-on role that requires deep technical expertise and the ability to troubleshoot issues like audio jitter, latency, and session drop.

Key Responsibilities:

  • Design and implement low-latency, scalable audio streaming pipelines
  • Troubleshoot SIP trunk and PBX-based integration patterns with platforms like NICE CXone
  • Guide implementation of robust voice AI solutions integrated with call center platforms
  • Collaborate on WebSocket or SIP-based audio handling between voice agent and telephony platform
  • Advise on best practices, security, fallback logic, and resilient audio architecture

Required Skills:

  • Familiarity with media servers such as Asterisk, Chime SDK, FreeSWITCH
  • Hands-on experience integrating CCaaS platforms such as NICE CXone, Genesys Cloud CX, or Amazon Connect
  • Knowledge of speech pipelines involving STT → LLM → TTS, and experience with Amazon Polly, Transcribe, or Nova Sonic
  • Ability to mentor and provide working sessions to our engineering team on voice bot orchestration


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