Customer Service Manager
4 weeks ago
Transforming Service Excellence
Innomotics India Private Limited is a leading supplier of electric motors and large drive systems globally, uniting deep engineering expertise with innovative electrical solutions across industries and regions. With a legacy of over 150 years of engineering expertise, the company has been the backbone of reliable motion for industries and infrastructure worldwide.
By combining its most efficient products and proven expertise with groundbreaking innovation, Innomotics is persistently scaling up industrial efficiency, electrification, sustainability, decarbonization, and digitalization for its customers. With operational headquarters in Nuremberg, Germany, and a global footprint across regions and industries, Innomotics operates a well-balanced setup in 49 countries.
Key Responsibilities
- Drive the service strategy and develop the service team to meet or exceed service targets.
- Nodal point of contact for pan-India customers to handle customer complaints and service business.
- Develop Authorized Service Centers (ASCs) for in-house repairs or field and maintenance services.
- Formulate service agreements with ASCs and select key accounts.
- Coordinate service activities, including retrofit, repair, and spare parts management of geared motors at ASCs or customer sites.
- Collaborate with other departments and central functions to ensure seamless customer service.
- Manage customer complaints and provide effective solutions.
- Develop and implement training programs for service technicians and ASCs to enhance their competence.
- Monitor and analyze service performance metrics pan-India, providing regular reports to senior management.
- Drive continuous improvement initiatives to increase efficiency and customer satisfaction.
- Maintain accurate service records and documentation.
- Ensure compliance with safety regulations and company policies.
About the Role
We are seeking a self-starter with a digital, innovative, and growth mindset who is ready to actively drive and shape our future company's culture. We offer an environment full of opportunities to take on responsibility and develop both personally and professionally. We value the diversity of our people because we know that innovation thrives when it is fueled by a variety of perspectives, skills, backgrounds, and experiences.
Join us in shaping the future of Innomotics and making your mark in our exciting world.
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