Customer Service Manager
4 weeks ago
About the Role
This role is responsible for resolving moderately complex customer inquiries, analyzing customer data to identify trends, and making recommendations to improve Customer Service processes. The successful candidate will also be responsible for escalating complex issues to management.
Key Responsibilities:
- Manage and grow Service Business by 30-40%
- Be the first choice for Service Solutions for our Customers
- Build the Brand value for Carrier for their Service Solutions
Requirements:
- Technical Graduate from a Reputed Institute/University
- Minimum 5 years of relevant experience
- Minimum 3 years of experience in managing Large Customers (> 10 Cr Annual)
- Well-versed with HVAC Equipment and Service operation
Benefits:
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.
- Make yourself a priority with flexible schedules, parental leave
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme
Our Commitment to You:
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better.
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