API Technical Support Specialist
2 weeks ago
Role Overview
As a Technical Support Engineer at Thomson Reuters, you will be responsible for providing second-level support to internal stakeholders and 3rd party engineers with regard to our products. This role requires a strong understanding of API concepts, programming skills in .Net/dotnet, and experience with developing or consuming REST APIs.
Key Responsibilities
- Provide technical support to customers and internal stakeholders via phone, email, or chat.
- Troubleshoot complex issues related to API and product functionality.
- Collaborate with cross-functional teams to resolve issues and implement solutions.
- Develop and maintain technical documentation and knowledge base articles.
- Stay up-to-date with the latest industry trends and technologies.
Requirements
- Bachelor's degree in Computer Science or related field.
- 3+ years of experience in a technical support role, preferably in the API industry.
- Strong knowledge of API concepts, programming skills in .Net/dotnet, and experience with developing or consuming REST APIs.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
- Recognition and rewards for outstanding performance.
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