API Technical Support Specialist

2 weeks ago


Hyderabad, Telangana, India Thomson Reuters Full time

Role Overview

As a Technical Support Engineer at Thomson Reuters, you will be responsible for providing second-level support to internal stakeholders and 3rd party engineers with regard to our products. This role requires a strong understanding of API concepts, programming skills in .Net/dotnet, and experience with developing or consuming REST APIs.

Key Responsibilities

  • Provide technical support to customers and internal stakeholders via phone, email, or chat.
  • Troubleshoot complex issues related to API and product functionality.
  • Collaborate with cross-functional teams to resolve issues and implement solutions.
  • Develop and maintain technical documentation and knowledge base articles.
  • Stay up-to-date with the latest industry trends and technologies.

Requirements

  • Bachelor's degree in Computer Science or related field.
  • 3+ years of experience in a technical support role, preferably in the API industry.
  • Strong knowledge of API concepts, programming skills in .Net/dotnet, and experience with developing or consuming REST APIs.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

What We Offer

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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