Net API Technical Support Specialist

3 weeks ago

Hyderabad, Telangana, India Thomson Reuters Full time

About the Role

Thomson Reuters is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide second-level support to internal stakeholders and 3rd party engineers regarding Thomson Reuters products. You will interact with customers to resolve complex issues, perform customer site maintenance and repair activities, and leverage innovative technologies to ensure global consistency of support tasks.

Key Responsibilities

  • Programming skills in .Net/dotnet
  • Experience with developing or consuming REST APIs and understanding of API concepts
  • Experience with API tools like postman, swagger, and technologies like JSON, etc
  • Experience with API gateway and related concepts like rate limiting, etc.
  • Understanding of OAuth2 and API security patterns
  • Experience with developer portals
  • Troubleshooting skills
  • Good written and verbal communication to communicate with customers.
  • Ability to learn new technologies and processes

About You

We are looking for a skilled and experienced Technical Support Specialist who can provide engineering expertise on several complex products. You will interface with product support groups and development groups, perform customer site break fix activities remotely (or dispatch to site when required) and full time on-site, using global consistent methodologies and tools. You will also provide support for alpha and beta programs, provide second-level support for problem resolution, including reproduction of customer issues, and act as experts in their areas to provide high-quality advice about the products assigned to internal stakeholders and 3rd party engineers.

What's in it for You?

As a Technical Support Specialist at Thomson Reuters, you will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
  • Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
  • Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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