Senior Operations Manager Collections Team

2 days ago

Chennai, Tamil Nadu, India beBeeCollections Full time ₹ 1,04,000 - ₹ 1,30,878
Role Overview

We are seeking a highly skilled Senior Operations Manager to lead our collections team. As a key member of our organization, you will be responsible for managing a team of agents and driving performance to achieve business objectives.

Key Responsibilities
  • Lead and manage a team of collectors to achieve high levels of customer satisfaction and maximize revenue.
  • Develop and implement strategies to optimize the collections process, improving efficiency and productivity.
  • Monitor team performance metrics, providing feedback and coaching to improve results.
  • Conduct regular training sessions to enhance team skills and knowledge.
  • Collaborate with cross-functional teams to resolve customer queries and escalate issues effectively.
Required Skills and Qualifications
  • 5+ years of experience in collections or a related field, preferably in a leadership role.
  • Proven track record of success in managing high-performing teams and achieving business objectives.
  • Strong leadership and communication skills, with the ability to drive change and motivate others.
  • Proficient in using CRM software and telephony systems.
  • Knowledge of collection policies and compliance regulations.
Benefits

This role offers a competitive salary package, comprehensive benefits, and opportunities for career growth and development.

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