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Technical Documentation Specialist
2 weeks ago
Role and Responsibilities:
- Contribute to the development of high-quality technical documentation by working with diverse stakeholders to scope, design, edit, and publish internal/external-facing technical content.
- Interactively contribute to the document creation and maintenance process.
- Take ownership of the documentation for multiple products, follow through and complete the product cycle, and report accurate and timely status for all assignments.
- Write and update high-quality help content and user interface (UI) messaging.
- Create new help content that addresses user needs, use cases.
- Deliver a variety of content i.e. online help, quick starts, Support KB articles, FAQs, API user guides, videos.
- Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.
- Perform tasks related to the construction of technical and non-technical illustrations and graphics or changes to existing work closely with the Support team, Product Management, Development, QA, to drive the creation and production of technical information for blogs, Community, Knowledge Base system, technical white papers, etc.
- Ensure compliance with customer requirements, company and government specifications, engineering standards, and language usage principles.
- Ensure quality and timeliness of documentation.
- Ability to concentrate, attention to detail, and command of the English language.
The lead must be a self-motivating and self-managing writer who can learn complex technologies quickly, and manage the entire process of writing top-quality documentation.
