
Senior Client Strategist
2 weeks ago
We are seeking an experienced Client Growth Lead to drive strategic growth and deliver exceptional client experiences.
- Strategic Planning and Communication:
- Develop and communicate annual operating plans (AOP) based on client briefs, adapting to changes in client needs or market conditions.
- Lead client pitching process by generating innovative concepts in collaboration with internal teams.
- Provide strategic inputs to competitor analysis, identifying opportunities for process improvements and new business avenues.
- Brand Positioning and Differentiation:
- Define brand positioning strategies that distinguish clients from competitors and resonate with target audiences.
- Brief review and approval - Review and vet client briefs, ensuring alignment with execution plans and strategies.
- Client Relationship Management:
- Develop and maintain strong, trusting relationships with clients, ensuring client renewals and upsells.
- Conduct regular meetings with clients to understand strategic growth plans and identify upsell opportunities.
- Establish clear benchmarks and review timelines to ensure client satisfaction.
- Follow up on overdue payments, acting as a point of contact for high-priority escalations.
- Take final accountability for client pitches and creating annual execution plans & strategies.
- Performance Analysis and Reporting:
- Evaluate marketing success through social media reports, identifying improvement areas and demonstrating value to stakeholders.
- Resource Planning and Contract Management:
- Update resource planning quarterly and ensure timely contract renewals, addressing obstacles proactively.
- Financial Management:
- Maintain monthly client P&Ls, ensuring billing targets are met.
- Team Management and Development:
- Conduct monthly team meetings, provide feedback, and mentor teams for proactive problem-solving.
- Structure training programs with the L&D team to improve work quality and specific competencies.
- Team Growth:
- Hire capable independent resources that can understand, communicate and execute client briefs accurately.
Main Responsibilities:
- Strategic planning and communication.
- Brand positioning and differentiation.
- Client relationship management.
- Performance analysis and reporting.
- Resource planning and contract management.
- Financial management.
- Team management and development.
- Team growth.
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