Operational Efficiency Specialist

Job Title: Operational Efficiency Specialist

This is an exciting opportunity to join our team as a Regional Business Process Manager. As a key member of our organization, you will be responsible for leading initiatives to harmonize business processes, optimize target operating models, and enhance operational efficiencies across the region.

1. Harnessing Standardized Processes:

Implement cohesive process standards across the region to create a uniform approach to operations. Collaborate with regional teams to review and refine target operating models that enhance efficiency and operational effectiveness.

1. Deploying Innovative Technologies:

Help agencies identify and prioritize automation opportunities to reduce manual processes and operational redundancies. Act as a liaison between regional agencies and promote best practice sharing.

1. Nurturing High-Performance Agency Networks:

Develop and implement a high-performance mindset within regional agencies. Monitor and coach QPMs to improve agency performance across the region. Drive initiatives that encourage best practices sharing, performance benchmarking, and continuous improvement within agency networks.

1. Initiating Regional Improvement Projects:

Identify and lead regional improvement projects focusing on operational waste reduction, simplification, and efficiency gains. Conduct regular assessments to uncover opportunities for process enhancements, automation, and simplification across various functions. Engage stakeholders across the region to drive a culture of continuous improvement and ensure alignment on project goals.

1. Regional Deployments:

Deploy target operating models in the region to minimize exceptions and manage Country Manager expectations. Deploy new tools and processes within the region, monitoring implementation and project adoption before handover to business units.

1. Project Management & HQ Contribution:

Participate in global projects at headquarters, working closely with the BEX team and external teams to manage the effective implementation of projects. Act as a focal point for the region to provide regional specificities and process needs. Collaborate with agencies during GBS transition projects.

1. Setting Up New Clusters or Agencies:

Lead the setup and implementation of new regional clusters or agencies, ensuring alignment with business standards and operational targets. Provide guidance on standard operating procedures, resource allocation, and technology requirements to establish a solid foundation for new entities. Ensure smooth integration and adherence to the target operating model.

To succeed in this role, you will need conceptual and strategic thinking with advanced problem-solving and decision-making skills. An inspiring management style that incorporates our vision and values, naturally collaborative, bold, and teamwork-driven.

• Degree in Maritime Business, Logistics, or Supply Chain, or business management.
• At least 3 years of managerial experience in project management and/or business process improvement.
• Certification in LEAN Six Sigma, Project Management advantageous.
• Strategic Vision: Ability to see the big picture and align operational processes with strategic business goals.
• Change Management: Skilled in managing change effectively to drive the adoption of new processes and technologies.
• Technology Acumen: Knowledgeable about new and emerging technologies, able to identify and deploy relevant tools for process improvement.
• Continuous Improvement Mindset: Proactive in identifying opportunities to reduce waste, automate tasks, and simplify workflows (Lean and Six Sigma knowledge).
• Data-Driven Decision Making: Strong analytical skills to evaluate data, assess performance, and inform process optimizations.