Workplace Delivery Coordinator

4 weeks ago

Hyderabad, Telangana, India JLL Full time

Transforming Workplace Experience

At JLL, we empower our clients to shape a brighter future by delivering exceptional workplace experiences. As a Workplace Delivery Coordinator, you will be part of our team that is passionate about creating spaces that inspire and connect people.

About the Role

This is a proactive and detail-focused role that ensures workplace services are delivered to an agreed consistent standard, enabling Occupant and Guest Experience based on requirements. You will actively ensure the day-to-day service delivery by the Workplace team and vendor partners, ensuring compliance to SOPs and SLAs.

Key Responsibilities

  • Delivering Exceptional Service
    • Ensure resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team.
    • Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workplace.
  • Operations Management
    • Functional operational control to deliver excellence every time.
    • Implement service tasks, procedures and policies and measure performance.
    • Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered.
    • Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services.
    • Provide comprehensive workplace management for the office premises.
    • Implement and manage the change control process.
    • Resolve user's complaints and concerns with solutions and follow up.
    • Be able to resolve problems or improve operations.
    • Implementation of service task, procedures and policies.
    • Prepare risk assessments for self-delivery.
    • Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
    • Report building incident following with set escalation channels with measures and solutions.
    • Responsible for monitoring and managing staff performance with criteria set in Individual Performance Management.
    • Coordinate, manage and oversee vendors to perform a wide range of workplace-related services.
    • Ensure service deliverables meet SLAs and KPIs.
    • Work with all related parties on timely delivery of all services.
    • Ensuring up to date information on Client's Property Services SharePoint.
    • When necessary raise risks to Workplace Experience Site Lead for further investigation.
    • Continuous Improvement implementation.
    • Cost saving mind-set that drives value for service as every level.
    • Conduct data analysis report when necessary.
    • Support with critical out-of-hours issues & participate as a key team member in responses to emergency situations.
    • Resets back to agreed format, including owning Clear Deck policy / Lost property process enactment and associated reporting to Workplace Experience team to allow for onward sharing with LOBs.
    • Proactive checks to agreed schedule, reviewing ping reports from with a proportion after business hours so occupants come back to refreshed and clean workplace.
  • Requirements
    • Excellent verbal and written communication skills.
    • A minimum of 3 years in the facility management industry/hospitality industry.
    • An added benefit would be a Bachelor's degree in facilities management, building, business or other related field; however, this is not a must.
  • About Us

At JLL, we are committed to helping our clients achieve their goals by providing exceptional real estate and investment management services. We are passionate about creating workplace experiences that inspire and connect people.

What We Offer

At JLL, we offer a competitive pay and benefits package, as well as opportunities for professional growth and development. We are committed to creating a workplace culture that is inclusive, diverse, and supportive.

Location

On-site – Hyderabad, TS

Job Tags:

Deliverables Management, Employee Performance Evaluations, Standard Operating Procedure (SOP)

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