Service Ambassador

Are you passionate about delivering exceptional customer experiences? We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for providing top-notch support to our customers, ensuring their satisfaction and loyalty.

Key Responsibilities:

• Interact with customers through various channels (phone, email, chat) to address their inquiries and concerns.
• Provide timely and efficient solutions to customer issues, escalating complex problems to senior representatives when necessary.
• Collaborate with internal teams to resolve customer complaints and improve overall service quality.
• Develop and maintain a thorough understanding of our products and services to effectively communicate value to customers.
• Stay up-to-date with industry trends and best practices to continuously improve customer service skills and knowledge.

Requirements:

• Strong verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Excellent problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
• Ability to work independently and as part of a team, with a strong focus on teamwork and collaboration.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Previous customer service experience is an asset, but not required.

Benefits:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• A dynamic and supportive work environment.
• A comprehensive training program to ensure success in your role.

What We Offer:

• Off-site job opportunities available.
• Salary up to 4 LPA.
• Job Location - Mumbai.
• Hiring locations include Western Railway: Churchgate to Mira Road, Central Railway: CST to Thane, Harbour Railway: Masjid to Vashi.