
Performance Coach Specialist
17 hours ago
Job Description
We are seeking a skilled Performance Coach Specialist to enhance employee performance through comprehensive soft skills training programs.
Main Responsibilities:
- Develop and implement effective training programs, including communication, email etiquette, customer handling, conflict resolution, time management, team collaboration, and leadership essentials.
- Create engaging training content, role plays, simulations, and case studies relevant to the BPO/customer service environment.
- Analyze training needs through surveys, performance reports, and manager feedback.
- Evaluate training effectiveness through feedback, assessments, and on-the-job performance.
- Counsel and mentor employees to improve their customer interaction, empathy, and problem-solving skills.
Requirements:
- Proven experience in designing and delivering soft skills training programs.
- Strong understanding of adult learning principles and effective training methodologies.
- Excellent communication and presentation skills.
- Ability to analyze data and make informed decisions.
- Strong interpersonal and teamwork skills.
Benefits:
The successful candidate will have the opportunity to work with a dynamic team, develop their skills, and contribute to the growth and success of our organization.
Why Choose Us?
We offer a supportive work environment, opportunities for professional growth, and a competitive compensation package.
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