Application Technical Specialist

6 days ago


Hyderabad, Telangana, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 20,00,000
Job Overview:

The role of Application Support Engineer involves providing technical support and troubleshooting for complex issues related to applications.

  • Identify and resolve technical issues using application support expertise
  • Troubleshoot complex problems with ease and efficiency, performing root cause analysis and implementing preventive measures

Key Responsibilities:

  • Provide end-user support, addressing their concerns and managing incident and service request processes following ITIL standards
  • Support application environments including Empower and Enablon (good to have)

Collaboration and Communication:

  • Work closely with cross-functional teams to solve problems, ensuring effective communication and coordination with stakeholders

Monitoring and Auditing:

  • Conduct regular system audits to ensure data integrity and security, staying updated with the latest technologies and industry trends

Required Skills and Qualifications:

  • Experience with Empower application support
  • Knowledge of ITIL processes and service management
  • Strong troubleshooting skills across application and infrastructure layers
  • Good to have knowledge of Enablon
  • Excellent communication and collaboration skills
  • Ability to perform audits and root cause analysis effectively
  • Proactive in learning and adapting to new technologies


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