
Application Technical Specialist
6 days ago
The role of Application Support Engineer involves providing technical support and troubleshooting for complex issues related to applications.
- Identify and resolve technical issues using application support expertise
- Troubleshoot complex problems with ease and efficiency, performing root cause analysis and implementing preventive measures
Key Responsibilities:
- Provide end-user support, addressing their concerns and managing incident and service request processes following ITIL standards
- Support application environments including Empower and Enablon (good to have)
Collaboration and Communication:
- Work closely with cross-functional teams to solve problems, ensuring effective communication and coordination with stakeholders
Monitoring and Auditing:
- Conduct regular system audits to ensure data integrity and security, staying updated with the latest technologies and industry trends
Required Skills and Qualifications:
- Experience with Empower application support
- Knowledge of ITIL processes and service management
- Strong troubleshooting skills across application and infrastructure layers
- Good to have knowledge of Enablon
- Excellent communication and collaboration skills
- Ability to perform audits and root cause analysis effectively
- Proactive in learning and adapting to new technologies
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