Senior Application Technical Support Specialist

1 week ago

Hyderabad, Telangana, India beBeeTechnical Full time US$ 85,000 - US$ 1,15,000
Technical Support Specialist Opportunity

You will work closely with our Client Success team to provide Tier-2 client support for software technical issues and collaborate with our Engineering department to debug and resolve these issues.

Key Responsibilities:
  • Provide technical support to internal and external users, including customer service teams and clients/partners
  • Communicate and coordinate feedback and inputs to the development team
  • Assist our QA lead with QA activities
  • Troubleshoot technical issues with minimal support from the development team
  • Engage with internal and external customers to quickly identify the root cause of their problem
  • Propose workarounds to customers when a fix is not immediately available
  • Provide timely and accurate customer feedback
  • Follow up with clients to ensure problems are resolved
  • Support the roll-out of new applications
  • Develop procedural documentation for support purposes
  • Manage multiple cases simultaneously
  • Test and evaluate new releases
  • Contribute innovative ideas and solutions for efficient operational processes
Required Skills and Qualifications:
  • Bachelor's degree in Computer Science or Information Technology
  • Availability to work during US hours (9am - 6pm Central Time)
  • Experience with tech support for web-based business applications and mobile interfaces
  • Working knowledge of Linux, Java, JavaScript (React), MySQL, and AWS
  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs
  • Experience with remote desktop applications and help desk software
  • Familiarity with ticket management tools like Clickup, Jira, Trello, etc.
  • Experience with communication-based applications is a plus
  • Certifications in Linux, Java, Web development, AWS are desirable but not required
  • Experience with AI tools for daily tasks is beneficial
  • Ability to adapt to a development mindset and scale into a developer with minimal training
  • Attention to detail and strong problem-solving skills
  • Excellent interpersonal and communication skills

 

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