Build Lasting Client Relationships

1 week ago

Pune, Maharashtra, India beBeeRelationship Full time ₹ 2,40,00,000 - ₹ 3,01,00,000
Senior Specialist - Client Relationship Manager

We are seeking an experienced Senior Specialist to lead the management of post-sales relationships for assigned accounts. The role involves building client loyalty and satisfaction while unlocking the full value of our solution.

The ideal candidate will serve as a primary client technical liaison, accountable for timely renewals, orchestrating client engagement, service continuity, and associated reporting.

About the Role:

  • Serve as the point of escalation to find solutions by collaborating with clients and cross-functional support teams.
  • Identify blockers for success and drive client satisfaction across accounts through proactive client communications, issue remediation and containment, and performance measurement.
  • Help clients optimize their investment, capture client feedback, and promote new feature enhancements based upon regulatory trends and client needs.
  • Provide valuable account information and insight to fuel the sales engine.
  • Serve as a primary technical liaison supporting clients during security audits by providing essential documentation and coordination across internal teams.

Key Responsibilities:

  • Account Management
  • Client Liaison
  • Service Continuity
  • Performance Measurement
  • Regulatory Compliance

Requirements:

  • 11+ years' experience in account/client relationship management, ideally in compliance tech or enterprise SaaS
  • Bachelor's/masters degree in computer science, Information Systems, or related field
  • Experience with APIs, cloud platforms (AWS, Azure), and enterprise IT environments
  • Exceptional interpersonal, listening, written, and verbal communication skills
  • Ability to lead and motivate, develop clear and creative solutions to complex problems
  • Proven track record of successfully building and nurturing multi-level client relationships
  • Experience in IT Security and operational processes
  • Working knowledge of security frameworks such as ISO27001 or SOC2 and regulatory standards such as GDPR
  • Strong working knowledge of brokerage, banking, and financial services industry
  • Familiarity with Financial Crime (fraud, anti-money laundering, etc.) and Compliance/Risk Management

About Us:

We work in a fast-paced, collaborative, and creative environment. We offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Our hybrid model enables maximum flexibility: 2 days working from the office and 3 days of remote work each week.

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