Hostel Operations Manager

2 days ago

Vizag, Andhra Pradesh, India beBeeFacilities Full time ₹ 4,50,000 - ₹ 7,50,000

Job Title: Front Desk Executive

Key Responsibilities:
  • Manage front desk operations and guest relations.
  • Provide exceptional service to students, parents, visiting faculty, and external guests.
  • Ensure professional and courteous handling of phone calls, emails, and in-person queries.
  • Maintain visitor records, appointment schedules, and check-in/check-out logs.
Student Communication & Support:
  • Act as a liaison between students and administration for hostel-related queries.
  • Address student complaints related to facilities and services.
  • Coordinate with student welfare/administration teams for resolution of issues.
Visiting Faculty & Guest Accommodation:
  • Manage bookings, check-in, and check-out process for visiting faculty and institute guests.
  • Ensure rooms in Building B are well-prepared, clean, and meet hospitality standards.
  • Address any accommodation-related issues promptly and effectively.
Property & Facility Management (Building B – Hostel & Guest Accommodation):
  • Monitor upkeep, cleanliness, and functionality of hostel and guesthouse facilities.
  • Coordinate with housekeeping, maintenance, and security teams for smooth operations.
  • Report property-related issues and ensure timely resolution.
Administrative Support:
  • Manage documentation related to hostel occupancy, guest bookings, and complaint registers.
  • Assist in preparing periodic reports on student/guest satisfaction and property maintenance.
  • Support institute events by coordinating guest arrivals and accommodation.

Qualification and Experience:

  • Graduate in Hospitality, Administration, or related field.
  • 2–4 years of experience in front desk, guest relations, or facility management.
  • Experience in handling student accommodation/hostel management will be an added advantage.

Essential Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving ability and attention to detail.
  • Proficiency in MS Office.

This role requires a highly organized and proactive individual who is able to work independently and as part of a team. The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with students, staff, and external guests.

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