Credit Portfolio Recovery Expert

6 days ago

Alleppey, Kerala, India beBeeCollections Full time ₹ 6,00,000 - ₹ 12,00,000

We are seeking a Collections Specialist to drive recoveries on overdue loans with a focus on Personal Loans, Business Loans, and Auto Loan portfolios.

Role Overview:

This role is part of our mission to transform how India manages credit by engaging with customers, negotiating settlements, and ensuring account closures—while adhering to regulatory and organizational guidelines.

Key Responsibilities:
  • Engage with delinquent customers via calls to follow up on overdue payments.
  • Manage loan portfolios across different Days Past Due (DPD) buckets.
  • Offer closure, settlement, or restructuring options aligned with internal policies.
  • Maintain calling discipline and track Promise to Pay (PTP), callbacks, and payments.
  • Ensure compliance standards are met in customer communication and data handling.
  • Maintain a high standard of customer experience through professional, respectful communication.
  • Prepare and update call records, daily reports, and portfolio performance metrics.
Required Qualifications:
  • 1–3 years of experience in collections or recoveries, ideally in Personal Loans, Business Loans, or Auto loans with Banks/NBFCs/Fintechs/Collection agencies.
  • Prior experience in tele-calling or collections call centers is a must.
  • DRA Certification is preferred, but not mandatory.
  • Strong knowledge of recovery/settlement documentation and processes.
  • Fluency in Hindi and English (knowledge of additional regional languages is a plus).
  • Excellent negotiation, persuasion, and conflict-resolution skills.
Key Competencies:
  • Customer-first approach with strong problem-solving skills.
  • Ability to remain calm and effective under pressure.
  • Consistent performance and target-oriented mindset.
  • High level of integrity, empathy, and ownership.

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