Managed Service Engineer Leader

3 days ago

Gurgaon, Haryana, India beBeeEngineer Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title

Engineering Manager, Managed Services.

This role is responsible for overseeing a growing team of engineers tasked with managing customer environments, including customer service management, managed services operations and consistent product improvement engineering. Collaboration with customers, product engineering, and operations is critical to success.

  • Manage a team to optimize the quality and velocity of development and operations
  • Identify and measure team health indicators
  • Implement disciplined processes
  • Represent the team with respect to stakeholders, customers, and external teams
  • Ensure proper focus on priorities, milestones, and deliverables
  • Meet service level agreements with customer deployments worldwide
  • Deliver high-quality managed services in a timely manner
Requirements
  • Bachelors education in a technology field
  • Proven track record of professional experience in software delivery using Python, Go, C, C++, Java, or similar and/or managing operations teams
  • Experience with OpenStack
  • Demonstrated strong commitment to testing methodologies and maintainable code quality
  • Experience with Linux system administration, Ubuntu/Debian a plus
  • Strong communication and cooperation skills
  • Agile software development methodology experience
  • Experience working in and managing distributed teams
  • Technical aptitude for understanding complex systems
  • Cloud topology and technologies experience
  • Travel to team and company events and customer meetings, roughly 20% or less
What We Offer

We consider geographical location, experience, and performance in shaping compensation globally. Annual compensation reviews ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. Benefits include:

  • Distributed work environment with twice-yearly team sprints in person
  • Personal learning and development budget of USD 2000 per year
  • Annual holiday leave
  • Maternity and paternity leave
  • Employee Assistance Programme
  • Opportunity to travel to new locations to meet colleagues from your team and others
  • Priority Pass for travel and upgrades for long haul company events

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