IT Infrastructure Manager

The primary objective of this position is to oversee the design, maintenance, and monitoring of IT infrastructure. This encompasses continually improving IT infrastructure standards, policies, and procedures to ensure the confidentiality, integrity, and availability of all on-premises and cloud-based resources.

Key Responsibilities:

• Configure, deploy, and maintain Azure, AWS, and Hyper-V Server environments adhering to industry best practices and company standards.
• Administer and address user support tickets in alignment with ITIL principles, ensuring timely resolutions and maintaining superior levels of user satisfaction.
• Configure, deploy, and maintain Active Directory services, such as Domain Controllers, User/Group Management, and Group Policy Administration.
• Administer and maintain a hybrid Active Directory environment, ensuring timely synchronizations between On-Premises and Cloud Infrastructure.
• Administer and maintain Microsoft 365 services, such as Exchange Online, SharePoint, Teams, and other tenant services.
• Collaborate closely with the IT Security team to implement security best practices and controls, ensuring the confidentiality, integrity, and availability of our Infrastructure.
• Administer and maintain regular backups and disaster recovery strategies for all Infrastructure services, ensuring business continuity.
• Maintain detailed documentation of Infrastructure services, such as Asset Inventory and Software/Hardware design and implementation.
• Generate regular reports on server performance, security, and compliance metrics, and other relevant reporting metrics as required.
• Proactively identify and mitigate potential risks and issues early in the process, developing effective mitigation strategies.
• Prioritize and manage multiple tasks effectively in a fast-paced environment, adapting to changing business needs and market conditions.
• Work independently and take ownership of assigned tasks while also being a strong team player.
• Collaborate with cross-functional teams, including Development and Operations, to ensure that infrastructure practices align with application requirements and operational needs.
• Stay up to date with emerging trends, technologies, and methodologies in system administration and drive their adoption within the team as appropriate.
• Establish and maintain strong communication channels and processes to ensure seamless collaboration with the US-based IT team, despite time zone differences.
• Continuously monitor and optimize the performance, capacity, and availability of infrastructure components, ensuring that systems meet or exceed service level agreements (SLAs).
• Identify opportunities for automation and implement solutions to streamline system administration tasks, reduce manual effort, and improve overall efficiency.
• Communicate complex technical concepts and solutions effectively to both technical and non-technical stakeholders, ensuring clear understanding and alignment across the organization.
• Ensure that all system administration activities adhere to IT governance frameworks, industry standards, and relevant compliance requirements, such as HIPAA.
• Proactively identify areas for improvement in the organization's infrastructure and propose solutions to enhance performance, security, and scalability.
• Operationalize optimal outcomes through skillful deployment of innovative technologies.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• 5+ years of experience in system administration, with a focus on Windows Server environments.
• MCSE or equivalent certification.
• Proficiency managing on-premises/cloud Windows server deployments in Hyper-V, Azure, and AWS.
• Proficiency in hybrid Active Directory environments.
• Proficiency in scripting languages, such as PowerShell, Bash.
• Excellent verbal, written, and interpersonal skills, with a proven ability to communicate at various levels within the organization and with external parties.
• Ability and confidence to take calculated risks in uncertain or ambiguous situations.
• Excellent organizational skills and demonstrated ability to manage multiple competing priorities and assignments.
• Passion for delivering business value and willingness to perform other assigned tasks.
• Ability to deliver regular quick updates, system solutions, and communicate issues to management.
• Alignment with industry best practices for IT infrastructure management.
• Experience working in a global context, specifically with remote or distributed teams.
• Expertise in IT service management tools, such as ServiceNow or Jira Service Desk.