IT Infrastructure Manager

2 weeks ago

Kolkata, West Bengal, India beBeeIT Full time ₹ 6,00,000 - ₹ 12,00,000

Job Role: IT Infrastructure Manager

Key Responsibilities:

  • Oversee the management and maintenance of desktops, laptops, and other end-user devices to ensure optimal performance.
  • Diagnose and resolve technical issues related to Windows and MacOS applications, as well as networking problems, in a timely manner to minimize downtime.
  • Troubleshoot basic network connectivity issues in LAN/WAN environments to maintain efficient communication.
  • Resolve system-related problems, including software installations and antivirus updates, as needed to prevent security breaches.
  • Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using tools like Manage Engine Desktop Central, Jamf Business, and Freshservice reporting tools.
  • Coordinate and implement the installation of client- and department-specific applications and systems, ensuring seamless access provision and administration of vendor-specific software and applications.
  • Proactively escalate tickets to senior team members or specialists to ensure prompt resolution.
  • Monitor the onboarding pipeline and ticket queues to ensure all requests are handled according to Service Level Agreements (SLAs).
  • Conduct regular system audits and upgrades to enhance performance and mitigate risks.
  • Review user feedback regularly to improve service delivery.
  • Research and identify solutions to both software and hardware issues to stay up-to-date with emerging technologies.
  • Prioritize and manage multiple open issues simultaneously to maximize productivity.
  • Be accountable and responsive to customer and business needs, willing to be on call to support critical issues during weekdays or weekends.
  • Provide technical support for cloud applications and productivity tools to ensure seamless integration.
  • Deliver on-site support for office technology, including wireless networks, audio/video conferencing, and call center suites.

Required Skills and Qualifications:

  • Proficient technical support skills with laptop hardware (Windows 10, macOS) and Android devices.
  • Experience with Freshservice and Manage Engine Desktop Central.
  • Experience with Mobile Device Management tools such as Manage Engine Desktop Central and Jamf Pro, as well as endpoint security tools like Netskope WebGateway, Bitdefender, and Indefend.
  • Ability to troubleshoot and support infrastructure components, including wireless networks, multi-function printers, AV equipment, and networking (TCP/IP, DNS, etc.).
  • Proficient in system maintenance, including updates and patch management.
  • Strong troubleshooting skills to effectively diagnose and resolve hardware and software issues.
  • Ability to implement and manage security protocols to protect organizational data against unauthorized access and threats.
  • Knowledge of hardware maintenance to ensure continuous functionality of all IT equipment.
  • Expertise in server management to ensure reliability, security, and performance of server resources.
  • Strong technical troubleshooting and problem-solving capabilities.
  • Organized and able to adapt to changing priorities.
  • Team-oriented collaborator willing to share knowledge and experience.
  • Solid communicator with the ability to provide professional documentation.
  • Basic Linux knowledge.

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