Senior Team Manager

7 days ago


Navi Mumbai, Maharashtra, India Snaphunt Full time

Product Overview

The company is seeking a seasoned professional to lead its retail banking team in India.

Key Responsibilities

  • Provide on-the-job product training to new team members.
  • Maintain the MIS for the allocated pool.
  • Track callers' productivity.
  • Encourage and motivate callers to achieve their targets.
  • Send pick-up files to FPRs.
  • Coordinate with product field FPRs.
  • Identify critical cases and take necessary actions.
  • Develop strategies to achieve team targets.
  • Coordinate with collection agencies.
  • Handle escalation calls and agitated customers.
  • Conduct performance reviews of callers on a daily, weekly, and monthly basis.
  • Plan for absenteeism in the team and ensure smooth workflow.
  • Liaise with different departments.

Requirements

  • Graduation in any stream.
  • Good communication skills.
  • Knowledge of MS Excel.
  • Orientation towards working with people.
  • Management skills in terms of maintaining people and work.
  • Good leadership skills.
  • Knowledge of collections process, specifically domestic collections.
  • Passion towards achieving targets.


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