Senior Team Manager
7 days ago
Product Overview
The company is seeking a seasoned professional to lead its retail banking team in India.
Key Responsibilities
- Provide on-the-job product training to new team members.
- Maintain the MIS for the allocated pool.
- Track callers' productivity.
- Encourage and motivate callers to achieve their targets.
- Send pick-up files to FPRs.
- Coordinate with product field FPRs.
- Identify critical cases and take necessary actions.
- Develop strategies to achieve team targets.
- Coordinate with collection agencies.
- Handle escalation calls and agitated customers.
- Conduct performance reviews of callers on a daily, weekly, and monthly basis.
- Plan for absenteeism in the team and ensure smooth workflow.
- Liaise with different departments.
Requirements
- Graduation in any stream.
- Good communication skills.
- Knowledge of MS Excel.
- Orientation towards working with people.
- Management skills in terms of maintaining people and work.
- Good leadership skills.
- Knowledge of collections process, specifically domestic collections.
- Passion towards achieving targets.
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