Service Coordinator

1 day ago


Kanpur, Uttar Pradesh, India beBeeCustomerCare Full time ₹ 40,00,000 - ₹ 80,00,000
Job Title:

Customer Care Associate


About the Role:

This full-time on-site position is based in Gurugram. As a Service Coordinator, you will oversee and coordinate service requests, communicate with service partners, and ensure timely resolution of customer issues.


Daily Responsibilities:
  • Handle customer inquiries via phone or email
  • Maintain accurate service records and reports
  • Collaborate with other departments to meet customer service goals and operational efficiency

Required Skills and Qualifications:
  • Excellent communication skills
  • Inbound/outbound call handling experience
  • Strong interpersonal skills
  • Customer service background
  • Proficiency in record-keeping and reporting
  • Problem-solving ability under pressure

Preferred Qualifications:
  • Bachelor's degree in Business, Management, or related field
  • Familiarity with consumer electronics industry

Key Responsibilities Include:
  1. Effective communication with customers and service partners
  2. Timely resolution of customer issues
  3. Accurate maintenance of service records and reports


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