
Service Coordinator
1 day ago
Customer Care Associate
About the Role:
This full-time on-site position is based in Gurugram. As a Service Coordinator, you will oversee and coordinate service requests, communicate with service partners, and ensure timely resolution of customer issues.
Daily Responsibilities:
- Handle customer inquiries via phone or email
- Maintain accurate service records and reports
- Collaborate with other departments to meet customer service goals and operational efficiency
Required Skills and Qualifications:
- Excellent communication skills
- Inbound/outbound call handling experience
- Strong interpersonal skills
- Customer service background
- Proficiency in record-keeping and reporting
- Problem-solving ability under pressure
Preferred Qualifications:
- Bachelor's degree in Business, Management, or related field
- Familiarity with consumer electronics industry
Key Responsibilities Include:
- Effective communication with customers and service partners
- Timely resolution of customer issues
- Accurate maintenance of service records and reports
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