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Business Process Expert
1 month ago
The Opportunity
We are seeking a highly skilled and customer-focused BPO Executive to join our team at Snaphunt. As a BPO Executive, you will play a critical role in delivering exceptional customer service and support to our clients through various communication channels.
Key Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner.
- Provide effective solutions to customers and clients, ensuring a high level of satisfaction.
- Update and maintain our CRM system to ensure accurate and up-to-date customer information.
- Evaluate customer data to handle inquiries efficiently.
- Manage internal communication and coordination to ensure seamless customer support.
Requirements:
- Excellent English communication skills.
- Availability to work two shifts: AUS Shift (5am-2pm) and UK Shift (2PM-11PM), Monday to Friday.
- Fresher or up to 1 year of experience.
- Experience in dealing with the public.
- Graduate or Under Graduate degree.
- Good computer skills.
Perks and Benefits:
Our company offers a competitive salary range of 12k-20k in-hand, PF/ESIC, Leave Encashment, 5 days working, fixed shift timing, and one way cab facility for specified locations.
