Tech Support Process Leader

2 weeks ago

Indore Chennai, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Job Title

We are seeking a professional to oversee our technical support ticketing system in India. The ideal candidate will have a solid background in tech support, with a focus on managing customer inquiries and ensuring high levels of satisfaction.

Responsibilities
  • Manage and oversee the queue system for tech support requests.
  • Ensure timely response and resolution of customer issues.
  • Collaborate with the technical support team to prioritize tickets based on urgency.
  • Monitor and analyze ticket trends to improve service efficiency.
  • Provide training and support to team members on queue management processes.
  • Generate reports on ticket status and team performance.
Requirements
  • 2-6 years of experience in a tech support or customer service role.
  • Strong understanding of ticketing systems and queue management software.
  • Excellent communication and interpersonal skills.
  • Ability to analyze and interpret data for decision-making.
  • Proficient in troubleshooting technical issues and providing solutions.
  • Experience with CRM tools and support platforms.
Why It Matters

Providing excellent customer service is key to building trust and loyalty with our clients. As a Queue Manager Tech Support, you will play a critical role in ensuring that our customers receive prompt and effective support.

  • Tech Support Operations Manager

    1 week ago

    Chennai, Indore, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job OpportunityWe are seeking a highly skilled professional to manage our technical support ticketing system in India.Key ResponsibilitiesOversee the queue system for tech support requests and ensure timely response and resolution of customer issues.Collaborate with the technical support team to prioritize tickets based on urgency and analyze trends to...

  • tech- support- executive

    2 weeks ago

    Chennai, Tamil Nadu, India CONTUS TECH Full time

    Job DescriptionUnderstand customers issues and acknowledge them in a timely and efficient manner.Provide positive customer experience, even under negative circumstances.Proactively follow- up with all new customers to ensure their positive onboarding experience.Understand the critical aspects of products and services, and communicate them intelligently to...

  • Tech Expert Leader

    2 weeks ago

    Chennai, Tamil Nadu, India beBeeTechnical Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Job Title:Tech Expert LeaderWe are seeking a seasoned Tech Expert to lead the implementation of complex solutions in Workfront.

  • Tech Support Professional

    2 weeks ago

    Indore, Madhya Pradesh, India beBeeTechSupport Full time US$ 90,000 - US$ 1,20,000

    Job Title: Tech Support ProfessionalProject Overview:As a highly skilled tech support professional, you will provide ongoing technical assistance and maintenance for production and development systems and software products.Key Responsibilities:Implement technology at the operating system level across various platforms.Perform basic and intermediate level...

  • Hiring- Technical Support Voice Process

    2 weeks ago

    Chennai, Tamil Nadu, India Alldigi Tech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Greetings of the dayPlease find the below Job Description which required your maximum support.Domestic Voice SupportFreshers or Experienced Technical support -Voice (Vela Chery – Chennai)Mode of Work- Work from OfficeNo of Openings: 50Interview timings: 09:30 AM to 03:00 PM (Monday - Saturday) (Only face to face interview)Should have Good in English...

  • Hiring- Technical Support Voice Process

    2 days ago

    Chennai, India Alldigi Tech Full time

    Greetings of the day Please find the below Job Description which required your maximum support. Domestic Voice Support Freshers or Experienced Technical support -Voice (Vela Chery – Chennai) Mode of Work- Work from Office No of Openings: 50 Interview timings: 09:30 AM to 03:00 PM (Monday - Saturday) (Only face to face interview) Should have Good in English...

  • Tech Support Specialist

    2 weeks ago

    Indore, Madhya Pradesh, India beBeeApplication Full time US$ 60,000 - US$ 1,20,000

    About This RoleThis position involves serving as a liaison between clients and systems or applications, ensuring their smooth operation.As an Application Tech Support Practitioner, you will be responsible for accurately defining client issues and designing resolutions based on your deep product knowledge.The ideal candidate should possess exceptional...

  • Tech Support Executive

    2 weeks ago

    Chennai, Tamil Nadu, India CONTUS TECH Full time

    Job DescriptionCustomer support executives work to troubleshoot issues reported by existing customers. The role of customer support is to influence all the customer experiences with the company to enact positive results. This may include the auditing of support issues to determine how Contus could serve the customers. In this function the executives will...

  • Tech Support

    4 weeks ago

    Chennai, Tamil Nadu, India Neeve Full time

    We're Hiring | Tech Support – BMSLocation: ChennaiExperience: 5–9 years of relevant experience in BMS deployments & technical Support.At Neeve, we're redefining smart building technologies with cloud-connected solutions that make building operations intelligent, efficient, and future-ready.We're looking for a Tech Support Engineer (BMS) to join our team...

  • Process Optimization Leader

    2 weeks ago

    Indore, Madhya Pradesh, India beBeeOptimization Full time ₹ 35,00,000 - ₹ 40,00,000

    Job Title: Process Optimization LeaderBecome a driving force in efficiency and productivity by taking on the role of Process Optimization Leader.About this RoleThis senior leadership position is responsible for overseeing process improvements across the manufacturing unit, focusing on line balancing, methods engineering, cost optimization, and implementation...