Tech Support Operations Manager

1 week ago

Chennai Indore, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878
Job Opportunity

We are seeking a highly skilled professional to manage our technical support ticketing system in India.

Key Responsibilities
  • Oversee the queue system for tech support requests and ensure timely response and resolution of customer issues.
  • Collaborate with the technical support team to prioritize tickets based on urgency and analyze trends to improve service efficiency.
  • Provide training and support to team members on queue management processes and generate reports on ticket status and team performance.
Required Skills and Qualifications
  • Minimum 2-6 years of experience in a tech support or customer service role with strong understanding of ticketing systems and queue management software.
  • Excellent communication and interpersonal skills with ability to analyze and interpret data for decision-making.
  • Proficient in troubleshooting technical issues and providing solutions, with experience working with CRM tools and support platforms.

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