Chief Data Quality Officer

21 hours ago

Tiruchi, Tamil Nadu, India beBeeData Full time ₹ 10,00,000 - ₹ 30,00,000
Quality Assurance Manager Job

This role involves overseeing service assurance initiatives and maintaining exceptional support service quality across various projects.

  • Main Responsibilities:
  • Quality Management: 5+ years in Quality Management, preferably 2+ years in Data Annotation space
  • Prior Work Experience: Quality management role in Data Annotation space
  • Service Quality Framework: Design/Deploy Service Quality framework that provides insights into business conditions for enhancing process efficiency, improving quality, and aiding predictability of Operations Health
  • Business Indicators: Ability to understand, define, & monitor business indicators (Lagging & Leading Indicators)
  • Risk Assessment: Sound understanding of Early Warning system(s) and ability to design as per business need
  • Process Improvement: Create Process Health Dashboards & reports, perform ad-hoc analysis, and implement action plans
  • Continuous Improvement: Drive ongoing/identified service assurance initiatives, continuous process improvement program
  • Data Accuracy: Accountable for data accuracy, timeliness, and overall quality of the work product

Key Qualifications:

  • MBA or PG degree preferably in Business Administration/Engineering
  • Minimum 10 years of experience in service quality, project mgt., quality management system for service industry
  • Excellent knowledge about service quality both in Operations and support functions. Preferred domains: Supply Chain, Utilities, MPE, Healthcare, Customer support
  • BB certified/Trained & tested or GB certified

Skill Requirements:

  • Sound understanding of business transformation concepts and frameworks
  • Expertise in designing service quality assurance framework
  • Sound understanding of business metrics & how support impacts those
  • In-depth understanding of Quality management system, Operations and Support functions
  • Proficiency in process improvement initiatives
  • Customer centricity and effective program management skills
  • Excellent analytical, data visualization, problem-solving and advisory ability
  • Excellent in Advanced MS-Excel, PowerPoint, Minitab, MS-Visio usage. Preferred: SAP, Tableau knowledge

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