Highly Experienced IT Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India TransUnion LLC Full time

About the Role

TransUnion LLC is seeking a highly skilled Sr Analyst, IT Support to join our team. This role is responsible for providing technical support to customers with complex technical needs.

Key Responsibilities:

  • Support customers with technical issues related to account management, digital certificates, and application troubleshooting.
  • Evaluate and troubleshoot data and data formats, including credit reporting and incident management.
  • Analyze and resolve escalated customer issues.
  • Develop reports using Salesforce and Splunk.

Requirements:

  • 7+ years of technical customer support experience.
  • Bachelor's degree in computer science, Information Technology, or related field.
  • Intermediate level knowledge of product/service capabilities, system interdependencies/data flow, and technical tools for troubleshooting.
  • Excellent written and verbal communication skills.

Benefits:

  • $85,000 - $110,000 per year (estimated salary range).
  • Ongoing training and development opportunities.
  • A supportive and collaborative work environment.

About Us:

TransUnion LLC is a leading provider of consumer credit information and risk management solutions. We are committed to helping businesses make informed decisions about credit risk and fraud prevention.



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