Highly Experienced IT Support Specialist
2 weeks ago
About the Role
TransUnion LLC is seeking a highly skilled Sr Analyst, IT Support to join our team. This role is responsible for providing technical support to customers with complex technical needs.
Key Responsibilities:
- Support customers with technical issues related to account management, digital certificates, and application troubleshooting.
- Evaluate and troubleshoot data and data formats, including credit reporting and incident management.
- Analyze and resolve escalated customer issues.
- Develop reports using Salesforce and Splunk.
Requirements:
- 7+ years of technical customer support experience.
- Bachelor's degree in computer science, Information Technology, or related field.
- Intermediate level knowledge of product/service capabilities, system interdependencies/data flow, and technical tools for troubleshooting.
- Excellent written and verbal communication skills.
Benefits:
- $85,000 - $110,000 per year (estimated salary range).
- Ongoing training and development opportunities.
- A supportive and collaborative work environment.
About Us:
TransUnion LLC is a leading provider of consumer credit information and risk management solutions. We are committed to helping businesses make informed decisions about credit risk and fraud prevention.
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