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Collections Director
1 month ago
We are seeking a highly skilled and experienced Collections Director to lead our debt recovery efforts. The ideal candidate will have 6-8 years of relevant work experience and possess strong leadership qualities, excellent communication skills, and a proven track record in credit and collections management.
Key Responsibilities- Owning and leading the collections process for both B2B and B2C segments, ensuring timely and efficient recovery of outstanding payments.
- Developing and implementing robust collections strategies, policies, and procedures to optimize recovery rates and reduce delinquency.
- Recruiting, supervising, mentoring, and motivating a team of collection agents, ensuring high performance and compliance with company policies.
- Maintaining strong relationships with clients and customers, addressing queries and resolving issues related to overdue accounts.
- Onboarding, coordinating, and evaluating third-party collection agencies.
- Preparing and running reports, analyzing data pertaining to collections, and using insights to streamline collection processes.
- Working closely with other departments, such as Sales, Customer Service, and Finance, to streamline collections processes and improve customer satisfaction.
- Identifying and mitigating potential risks associated with collections, including fraud and NPA.
- Bachelor's degree in Finance, Business Administration, or a related field. A master's degree or relevant certifications are a plus.
- 6-8 years of experience in credit and collections.
- Proficient in Microsoft Office and Google Workspace.
- Analytical skills to interpret data and make informed decisions.
- Excellent verbal and written communication skills.
- Proven ability to adapt to diverse environments and work collaboratively in a team.
- Candidates with experience in credit collection of Banks/NBFCs like HDFC, Bajaj Finance, TVS Credit etc will be preferred.
The successful candidate will enjoy a competitive salary range of ₹800,000 - ₹1,200,000 per annum, depending on experience and qualifications. Additionally, the company offers a comprehensive benefits package, including medical insurance, retirement plan, and opportunities for professional growth and development.