
Senior Business Excellence Professional
2 weeks ago
As a Senior Manager - Business Excellence, you will lead initiatives to drive operational efficiency, quality, and performance across key business functions.
You'll work cross-functionally with business, creative, media, and technology teams to design and implement frameworks for process improvement, performance management, and strategic transformation.
The ideal candidate will have a proven track record of leading transformation initiatives across functions and will possess strong analytical and problem-solving skills.
Key responsibilities include designing and driving business excellence strategies, leading process re-engineering and optimization initiatives, implementing quality and governance frameworks, collaborating with delivery, finance, HR, and tech teams, and mentoring and coaching junior team members in business excellence practices.
Key Responsibilities:
- Design and drive business excellence strategies to improve operational efficiency, client delivery, and employee experience.
- Lead process re-engineering and optimization initiatives across digital marketing verticals (media, creative, data, content).
- Implement quality and governance frameworks (SOPs, KPIs, audits, compliance) to ensure consistent performance.
- Collaborate with delivery, finance, HR, and tech teams to identify gaps, reduce costs, and enhance productivity.
- Use Lean, Six Sigma, or similar methodologies to implement continuous improvement.
- Lead change management initiatives and drive adoption of new tools and processes.
- Provide data-driven insights and dashboards to leadership for decision-making.
- Drive key strategic projects like automation, workflow digitization, shared service models, or integration post-acquisition.
- Mentor and coach junior team members in business excellence practices.
Required Skills and Qualifications
7+ years of experience in business excellence, strategy, or operations, preferably in digital marketing, media, consulting, or tech-enabled services. Proven track record of leading transformation initiatives across functions. Strong analytical and problem-solving skills; proficiency in Excel, PowerPoint, and visualization tools (Power BI/Tableau). Certification in Lean Six Sigma (Green Belt or Black Belt preferred). Excellent stakeholder management and communication skills; ability to influence senior leadership. Experience working in a matrix, fast-paced, client-facing organization. Exposure to digital/advertising/creative/media agency processes is a plus.
Benefits
Be part of a dynamic, future-forward team that shapes how the business operates. Drive meaningful impact across people, process, and performance. Work with some of the best talent in digital and experience transformation. Flexible, inclusive, and collaborative culture that encourages innovation.
Others
This role offers a unique opportunity to work on high-impact projects and contribute to the growth and success of the organization. If you are a motivated and results-driven professional looking for a challenging and rewarding role, we encourage you to apply.
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