Enterprise Service Delivery Specialist

2 weeks ago


Thāne, Maharashtra, India beBeeManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Summary:

  • We are seeking a skilled professional to support our Service Management (MIM) team.

Key Responsibilities:

  • Provide level 2/level 3 technical assistance for Service Management (MIM) in a mission-critical banking environment.

  • Maintain compliance with PCI DSS, SWIFT, and local banking regulatory requirements.

  • Operate under ITIL processes (Incident/Change/Problem/Knowledge).

  • Troubleshoot incidents, manage approved changes, and participate in disaster recovery/business continuity planning drills.

  • Conduct root cause analysis for recurring issues and implement permanent fixes.

  • Otimise performance and reliability by tuning configurations and scheduling jobs.

  • Coordinate vendor technical assistance cases, firmware/patch planning, and validate post-change health checks.

  • Ensure strong documentation, runbook hygiene, and clear communication with stakeholders.

  • Demonstrate an ownership mindset with readiness for 24/7 support and on-call rotation.

Requirements:

  • At least 3 years of experience (L2), 8+ years (L3) in service management.

Essential Skills:

  • ServiceNow

  • BMC

  • Incident/Change/Problem Management

Work Environment:

The successful candidate will be part of a dynamic team supporting critical banking infrastructure. We offer opportunities for professional growth and development in a fast-paced and challenging environment.



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