
Enterprise Service Delivery Specialist
2 weeks ago
Job Summary:
- We are seeking a skilled professional to support our Service Management (MIM) team.
Key Responsibilities:
Provide level 2/level 3 technical assistance for Service Management (MIM) in a mission-critical banking environment.
Maintain compliance with PCI DSS, SWIFT, and local banking regulatory requirements.
Operate under ITIL processes (Incident/Change/Problem/Knowledge).
Troubleshoot incidents, manage approved changes, and participate in disaster recovery/business continuity planning drills.
Conduct root cause analysis for recurring issues and implement permanent fixes.
Otimise performance and reliability by tuning configurations and scheduling jobs.
Coordinate vendor technical assistance cases, firmware/patch planning, and validate post-change health checks.
Ensure strong documentation, runbook hygiene, and clear communication with stakeholders.
Demonstrate an ownership mindset with readiness for 24/7 support and on-call rotation.
Requirements:
At least 3 years of experience (L2), 8+ years (L3) in service management.
Essential Skills:
ServiceNow
BMC
Incident/Change/Problem Management
Work Environment:
The successful candidate will be part of a dynamic team supporting critical banking infrastructure. We offer opportunities for professional growth and development in a fast-paced and challenging environment.
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