Customer Service Director

3 days ago


Mumbai, Maharashtra, India MUDRA PORTFOLIO Full time
Job Overview
Mudra Portfolio Managers, a leading financial services distribution company, is seeking a highly skilled CUSTOMER SERVICE MANAGER to join its team in Mumbai. This role is responsible for delivering exceptional customer experiences and ensuring operational governance.

About Us
Mudra Portfolio Managers is a registered financial services distribution company headquartered in Mumbai, offering comprehensive financial solutions and transaction expertise covering portfolio advisory services, wealth management, loans (individuals and corporates), debt syndication, real estate and strategic business consultancy services tailor-made to client needs.

Key Responsibilities:
- Ensure all processes are followed to prevent operating losses and frauds
- Track customer complaints/queries and turnaround times for customer satisfaction
- Accurate and timely processing of customer instructions
- Adhere to KYC Norms
- Maintain standards to comply with Company Audit

What We Offer
Salary Range: 2,50,000 – 4,20,000 PA + Additional benefits as per company's norms

Requirements
- Experience Required: 2 years
- Preferred Sector: Banking / Financial Services/ Insurance / Mutual Funds

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