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Deputy Director of Service Excellence
1 week ago
We are seeking an experienced leader to join our Otis team as a Deputy Director of Service Excellence. In this role, you will be responsible for driving the technical aspects of our service operations and providing strategic direction to your team to achieve business objectives.
Responsibilities- Develop and implement strategies to improve service delivery, including identifying areas for cost reduction and process enhancements.
- Collaborate with regional teams to identify and address service needs in the field, ensuring timely resolution and high-quality customer satisfaction.
- Maintain accurate forecasts and analyze results to inform business decisions.
- Lead continuous improvement initiatives within the Service department to streamline processes, enhance efficiency, and improve customer satisfaction.
This role requires a deep understanding of the elevator industry, excellent leadership and team management skills, and a proven track record of driving business growth and improvement. You will work closely with cross-functional teams to develop and implement targeted solutions that meet customer needs and drive business success.
A Bachelor's degree in Engineering, Business Management, or a related field is required, with a Master's degree preferred. Significant experience in a managerial role within the elevator industry, along with strong leadership and team management skills, is necessary for this position.