Healthcare IT Support Specialist

1 week ago

Hyderabad, Telangana, India beBeeSupport Full time ₹ 8,00,000 - ₹ 15,00,000
Healthcare IT Support Role

We are seeking a skilled and customer-focused IT support specialist to join our dynamic team in the healthcare domain. The ideal candidate will have hands-on experience providing level 1 and level 2 support, managing user access, and supporting healthcare applications.

The successful candidate will work closely with end-users, clinical staff, and internal IT teams to ensure timely issue resolution and maintain operational continuity across healthcare systems.

This role involves:

  • Providing level 1 and level 2 support for end-user issues related to healthcare applications, systems, and infrastructure.
  • Responding to incidents via calls, emails, tickets, and chat, ensuring timely acknowledgement and resolution.
  • Performing initial triaging, basic troubleshooting, and escalating unresolved issues as needed to higher-level teams.
  • Handling access management tasks such as account provisioning, de-provisioning, role changes, and permissions based on security and compliance guidelines.
  • Supporting application go-lives, upgrades, and maintenance windows, ensuring minimal disruption to end users.
  • Maintaining knowledge base articles, SOPs, and ensuring documentation is kept up to date.
  • Collaborating with clinical and non-clinical departments to understand workflow impacts and provide effective IT solutions.
  • Ensuring adherence to HIPAA and organizational data privacy and security policies.

Key qualifications include:

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • 3–5 years of experience in an L1/L2 Service Desk or Application Support role, preferably in a healthcare IT environment.
  • Working knowledge of Active Directory, ITSM tools (like ServiceNow, Remedy), and ticketing systems.
  • Familiarity with EHR/EMR systems is a strong advantage.
  • Hands-on experience with access management processes.
  • Strong analytical, troubleshooting, and communication skills.
  • Ability to work in rotational shifts or on-call support as required.

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