Policy Administration Specialist

4 days ago

Bengaluru, Karnataka, India beBeeServicing Full time ₹ 8,00,000 - ₹ 12,00,000

Life Insurance Policy Servicing Associate Role:

We are seeking a highly detail-oriented professional to handle post-issue service requests, maintain policy records, and collaborate with internal teams.

Key Responsibilities:

  • Process address changes, beneficiary updates, ownership and payor changes, and banking information updates for insurance policies.
  • Maintain and update policy records in administration systems according to standard operating procedures.
  • Collaborate with TPAs, internal teams, and custodians to resolve discrepancies and ensure high-quality service.
  • Research and resolve escalated issues or incomplete transactions related to policy servicing.
  • Ensure service levels and turnaround times meet established SLA requirements.
  • Support audits and regulatory compliance activities by providing accurate documentation and timely responses.
  • Maintain a strong understanding of policy administration systems, transaction codes, and process workflows.

Requirements:

  • Graduation in any stream, Commerce Graduate preferred.
  • 1+ year of working experience (Life insurance domain) that required focus on quality including attention to details, accuracy, and accountability for work product.
  • Experience in a professional/office-related environment that required regular scheduled shifts.
  • Experience using a computer with Windows PC applications that required keyboard navigation and learning new software tools.
  • Effective English business communication skills required to exchange information with clients.

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