CRM Operations Manager

2 weeks ago


Chennai, Tamil Nadu, India sarvajith infotech Full time

We are seeking a skilled CRM Executive to join our team at sarvajith infotech. As a key member of our organization, you will be responsible for providing training and support to team members on the effective use of our CRM system. You will also monitor key performance indicators (KPIs) and provide feedback on the performance of CRM campaigns. Additionally, you will prepare and present regular reports on customer relationship activities and outcomes to senior management. Your expertise in analyzing customer data to create personalized experiences for customers across all channels will be invaluable in driving business growth.

Key responsibilities include:

  • Providing training and support to team members on the effective use of the CRM system
  • Monitoring KPIs and providing feedback on the performance of CRM campaigns
  • Preparing and presenting regular reports on customer relationship activities and outcomes to senior management
  • Analyzing customer data to create personalized experiences for customers across all channels
  • Providing technical support for customers with issues related to the use of CRM systems
  • Implementing CRM software system upgrades and integrating new technology into existing systems

Requirements:

  • 3-5 years of experience in CRM operations
  • Strong technical skills in CRM software and systems
  • Excellent communication and analytical skills
  • Ability to work in a fast-paced environment


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