GSA - Food and Beverage Service Associate
1 week ago
We are seeking a dedicated and customer-focused Guest Service Associate (GSA) for our Food & Beverage Service team in Mysuru, India. As a GSA, you will play a crucial role in ensuring our guests have an exceptional dining experience while upholding our high standards of service and hospitality.
Key Responsibilities:- Greet and seat guests in a friendly and professional manner
- Take food and beverage orders accurately and efficiently
- Serve meals and drinks in a timely and courteous manner
- Provide detailed information about menu items, specials, and beverages
- Upsell additional items to enhance guest experience and increase revenue
- Process payments using Point of Sale (POS) systems
- Maintain cleanliness and hygiene standards in the dining area
- Collaborate with kitchen staff to ensure order accuracy and timely delivery
- Address guest concerns promptly and professionally
- Assist in setting up and closing down the restaurant
- Comply with all food safety and hygiene regulations
- Participate in team meetings and training sessions to improve service quality
- High school diploma or equivalent
- Previous experience in food and beverage service preferred
- Excellent customer service skills with a friendly and professional demeanor
- Strong knowledge of food and beverage items, including local cuisine
- Proficiency in operating Point of Sale (POS) systems and cash handling
- Ability to work in a fast-paced environment and multitask effectively
- Strong communication skills in English and Kannada
- Food handling certification preferred
- Knowledge of food safety and hygiene standards
- Flexibility to work various shifts, including weekends and holidays
- Physical stamina to stand for extended periods and carry trays/plates
- Team player with a positive attitude and willingness to learn
- Understanding of local dining customs and etiquette in Mysuru, India
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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