Outlet Department Head
7 days ago
We are seeking a highly skilled and experienced Outlet Department Head to join our team at Accor. As an Outlet Department Head, you will be responsible for overseeing the day-to-day operations of our outlet, ensuring that all tasks are completed on time and to a high standard.
Key Responsibilities:- Plan and implement outlet budgets and review forecasts on revenue and expenditure on a monthly basis.
- Analyze and submit month-end reports, identifying deviations from business plan goals.
- Participate in management meetings to review progress towards achievement of business plan goals and develop annual business plans.
- Implement and maintain control measures to ensure that food and beverage costs, productivity, labor costs, and operating supply costs are in line with budget.
- Conduct departmental briefings to ensure that all pertinent information is well received by team members.
- Supervise team members to ensure that all tasks are completed on time and to a high standard.
- Build relationships with guests and regular patrons, extending personalized service.
- Handle guest complaints and comments tactfully and efficiently.
- Maintain departmental communication logbooks and updated notice boards.
- Check supply of equipment and stock levels, ensuring no shortage of items impacting operations and guests.
- Check outlet and back-of-house cleanliness, ensuring compliance with F&B sanitation and hygiene rules and regulations.
- Maintain complete knowledge of all food and beverage services, contents, and preparation methods.
- Ensure health, safety, and security procedures are in place in the outlet.
- Attend all briefings, meetings, and trainings as assigned by management.
- Perform proper handovers and communication to the next shift.
- Assist other food and beverage outlets during peak times or when required.
- Interview, select, and recruit outlet employees.
- Identify and develop team members with potential.
- Conduct performance reviews with the team.
- Monitor team members' appearance, attitude, and professionalism.
- Develop and conduct staff training programs for team members.
- Prepare weekly staff schedules, considering anticipated business, operating budgets, and standards of service.
- Prepare payroll and gratuity reports.
- Conduct monthly departmental meetings to provide information, obtain feedback, rectify operation issues, and provide a regular forum for department communication.
- Secondary/High school education.
- Additional certification(s) in Food and Beverage will be an advantage.
- Good reading, writing, and oral proficiency in English language.
- Ability to speak other languages and basic understanding of local languages will be an advantage.
- Minimum 2 years of relevant experience in a similar capacity.
- Good working knowledge of MS Excel, Word, and PowerPoint.
- High degree of professionalism with sound human resources management and business acumen capabilities.
Our commitment to Diversity and Inclusion:
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.
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