Senior Data Driven Operations Leader

1 day ago

Bengaluru, Karnataka, India beBeeOperations Full time ₹ 17,67,000 - ₹ 21,18,500
Strategic Operations Leadership Role

We are seeking a strategic and execution-focused leader to join our team. This role is central to enabling data-driven product development across key product lines.

Key Responsibilities
  • Define and maintain standardized metrics frameworks for adoption, engagement, retention, and usage across key product lines.
  • Leverage analytics to inform product planning cycles, customer prioritization, and portfolio alignment.
  • Develop dashboards and self-serve analytics using Pendo, ensuring product teams have visibility into customer behavior and success metrics.
  • Partner with Product, UX Research, and Design teams to translate qualitative insights from and to tools like Dovetail and quantitative data into actionable recommendations.
  • Identify trends and gaps in customer usage, surfacing insights that guide roadmap decisions and new feature development.
  • Facilitate regional roadmap reviews and integrate feedback from customer engagement data and field input.
  • Track post-launch outcomes and customer sentiment to iterate on messaging and delivery.
Requirements
  • 6-9 years of experience in Product Operations, Product Analytics, or PM support roles in enterprise SaaS, ideally with exposure to identity, security, or cloud platforms.
  • Strong experience with Pendo for product usage and in-app feedback.
  • Familiarity with Dovetail for managing and synthesizing qualitative user insights.
  • Proficient in Tableau for dashboarding and communicating key product trends.
  • Solid understanding of SQL or equivalent data querying for insights generation.

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