Digital Sales Operations Director

16 hours ago


Malappuram, Kerala, India beBeeOperationsDirector Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

Job Title: Operations Director - Digital Sales

We are seeking an accomplished Operations Director - Digital Sales to lead our digital ad sales operations.

The ideal candidate will have a strong background in contact centre management, B2C/B2B sales expertise, and digital marketing advertising experience.

The successful candidate will be responsible for managing the overall performance and governance of Statements of Work, establishing the Service Provider infrastructure, and providing exceptional people and process management to team members.

Key Responsibilities:

  • Manage day-to-day operations in accordance with requirements and SLAs.
  • Establish Service Provider infrastructure necessary for Services.
  • Provide exceptional people and process management to team members.
  • Drive Operations teams to deliver continuous improvement and productivity/quality gains.
  • Maintain high quality of communication with clients for seamless process management.

Required Skills and Qualifications:

  • 18 years of experience in contact centre operations.
  • Strong B2C/B2B sales experience.
  • Digital marketing advertising experience.
  • Dynamic leader with experience managing large and diverse teams.
  • Strategic thinker with strong analytical and problem-solving skills.
  • Very strong level of English, both written and verbal.

Requirements:

  • University Graduate or above.
  • 8 years of people management experience.
  • Strong desire to develop team members and at least 2 years handling sales.


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