Account Relationship Manager

4 days ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 9,00,000 - ₹ 12,00,000

Job Title: Account Relationship Manager

Location: Noida/Mumbai/Hyderabad

About the Role

We are seeking a seasoned Account Relationship Manager to join our team. The ideal candidate will have a strong background in customer success, service delivery, and program/account management.

In this role, you will be responsible for managing post-sales customer interactions, ensuring smooth onboarding, monitoring service delivery against SLAs, handling escalations, and coordinating internal teams for change requests and audits.

Key Responsibilities
  • Act as the primary interface between the customer and internal functions for all post-sales activities.
  • Ensure timely and efficient onboarding of new customers, coordinating all internal and external stakeholders.
  • Track and monitor day-to-day service delivery and ensure SLAs are being met across uptime, availability, and response time metrics.
  • Proactively manage customer escalations, coordinate resolution efforts, and provide timely updates.
  • Maintain a clear view of the customer's contract obligations, project milestones, and compliance requirements.
Requirements
  • Bachelor's degree in Engineering or related field (preferred: Electrical, Electronics, or Mechanical).
  • 6–10 years of experience in customer success, service delivery, or program/account management in data center, telecom, or large infrastructure setups.
  • Strong understanding of data center operations, infrastructure lifecycles, and customer engagement practices.
  • Hands-on experience coordinating with cross-functional teams to resolve operational or delivery-related issues.
Benefits

This is an excellent opportunity for a motivated professional to take their career to the next level. If you are a results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

About Us

We are a leading provider of innovative solutions to the data center and telecom industries.

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